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Post-commit issue (ops handling)

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Althea ALTHEA
Schneider Insurance · Richard ▾

Bind committed · in-force · payment normal

Alex & Mariana Hartley · 16573 Pine Valley Ct

AL-WH-2026-1849732
Effective Jun 5, 2026 — Jun 5, 2027
⚠
The policy is bound, but one of the post-bind steps is stuck.
The homeowner is in coverage — nothing about this affects their policy. Althea ops has been notified and is working on it. You don't need to do anything. If the homeowner asks why they haven't received their welcome email yet, you can use the script at the bottom of this page.①

What happened

✓
Policy record created
AL-WH-2026-1849732 · in-force at 14:54:02 CDT
✓
SLIP+ surplus lines filing submitted
Filed via InsCipher · acknowledgment received 14:54:08 CDT
✓
Mortgagee invoice generated
Sent to escrow.notices@wellsfargo.com at 14:54:15 CDT
!
Welcome email to homeowner
Failed — Ascend reported a delivery error to alex@hartley.com (bounce: domain rejected the message). Last attempt 14:54:22 CDT.

Althea ops is on it②

Ticket OPS-2026-1147 · opened automatically
Our team will verify the homeowner's email address, resend the welcome packet with the correct delivery channel (potentially a different email or, as a last resort, postal mail), and confirm receipt. Expected resolution within 4 business hours. You'll get a notification when the issue clears.
Ops contact: ops@altheainsurance.com · reference OPS-2026-1147 if you need to follow up.

If the homeowner calls about not receiving their welcome email③

"Your policy is bound and your coverage is active — there's no issue with the policy itself. We're delivering your welcome packet through a different channel right now because the email didn't go through. You should have it within a few hours. Let me confirm the email address we have for you is correct…"